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Terms and Conditions

1. Acceptance of Terms

By using the app and website (hereinafter referred to as "the platform"), you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. User Accounts

2.1. You must create a user account to make purchases or access certain features on the platform.

2.2. You are responsible for maintaining the confidentiality of your account information, including your password.

2.3. You are responsible for all activities that occur under your account.

3. Purchases

3.1. All purchases made on are subject to availability.

3.2. Prices, descriptions, and availability of products are subject to change without notice.

3.3. Payments are processed securely through our trusted payment partners.

4. Shipping and Delivery

4.1. will make every effort to ensure the timely delivery of your orders; however, we are not responsible for delays due to circumstances beyond our control.

4.2. Shipping charges, if applicable, will be specified during the checkout process.

5. Returns & Refund

‘Returns & Refund’ is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page.

5.1. Return Policy:

Products can be returned within 5 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered. Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny. 

Note : Products may only be accepted for return under the case that the product delivered is incorrect in the terms mentioned above, strictly in a recorded video. Failing which, the return and refund would not be accepted and initiated.

5.2. Cancellation Policy:

An easy cancellation process is available for all our esteemed customers only. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

5.3. Refund:

Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 7-10 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).


  1. For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
  2. Xshopey reserves the right for retaining shipping charges in case to case basis and you will be agreeing on same.

6. Privacy

6.1. Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Copyright and Intellectual Property

7.1. All content on the platform, including but not limited to text, images, logos, and videos, is the property of and is protected by copyright and intellectual property laws.

7.2. You may not use, reproduce, or distribute our content without our express written permission.

8. User Conduct

8.1. You agree not to engage in any activity that may disrupt or interfere with the functioning of the platform or compromise its security.

8.2. You agree not to use the platform for any unlawful or unauthorized purpose.

9. Termination reserves the right to terminate or suspend your account at any time for violation of these terms and conditions.

10. Changes to Terms may update or modify these terms and conditions at any time without prior notice. It is your responsibility to review them periodically.

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at [contact email or phone number].

By using the platform, you acknowledge that you have read, understood, and agreed to these terms and conditions.

These terms and conditions are subject to change, and any modifications will be effective immediately upon posting. Please ensure that you regularly review them to stay informed about any updates.